Privacy Policy
How Kanviq collects, uses, and protects your information when you use www.kanviq.com.
Your privacy matters
At Kanviq (“we”, “us”), accessible from www.kanviq.com, the privacy of our visitors is a priority. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies only to our online activities and to visitors of this website, and not to information collected offline or through any other channel.
By using our website, you consent to this Privacy Policy and agree to its terms. If you have any questions or would like more information, please contact us.
Information we collect
- Details you provide. When you create an account, place an order, or contact us, we may collect your name, email address, phone number, shipping/billing address, and the contents of any message you send us.
- Order information. Details needed to process and deliver your purchase, including items ordered and delivery preferences. Payments are handled by our payment partner; we do not store your full card details.
- Usage & log data. Like most websites, our hosting and analytics tools automatically record standard information such as IP address, browser type, referring/exit pages, and date/time stamps. This is used to analyse trends and administer the site, and is not used to personally identify you.
How we use your information
- Provide, operate, and maintain our website and process your orders
- Improve, personalise, and expand our products and services
- Understand and analyse how you use our website
- Communicate with you for customer service, order updates, and (where you have opted in) marketing
- Detect and prevent fraud and keep our services secure
Cookies & analytics
Like most websites, Kanviq uses cookies to remember your preferences, keep your cart and session working, and understand how the site is used so we can improve it.
We use third-party analytics and advertising tools, including Google Analytics and the Meta (Facebook) Pixel, which set their own cookies to measure site traffic and the effectiveness of our marketing. These providers may receive information such as your IP address and pages visited. We do not control the cookies set by these third parties.
You can disable or delete cookies through your browser settings. Note that some parts of the site may not function correctly if cookies are turned off.
Your rights & choices
- Access. You can request a copy of the personal information we hold about you.
- Correction. You can ask us to correct information that is inaccurate or incomplete.
- Deletion. You can request that we delete your personal information, subject to legal and order-fulfilment requirements.
- Opt-out. You can unsubscribe from marketing emails at any time using the link in the email or by contacting us.
To exercise any of these rights, please contact us. We will respond within a reasonable time.
Children’s information
Protecting children online is important to us. Our website is not directed at children, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly remove it from our records.
Questions about your privacy?
Email support@kanviq.com or reach us through our contact page.