Shipping & Returns
Everything you need to know about how we ship your order and our exchange policy at www.kanviq.com.
Shipping & charges
- Free shipping on orders over ₹2,000. A flat shipping charge applies to orders below this value, calculated and shown at checkout.
- Shipping is calculated based on your order and delivery location, and collected together with your purchase.
- We try to keep stock counts accurate. In the rare case of a discrepancy, we will ship the available items and contact you about the rest — you can choose to wait for a restock or have that portion adjusted.
Delivery & tracking
- Orders are typically dispatched within 1–2 business days.
- Delivery across India generally takes 5–7 business days depending on your location.
- Once dispatched, you’ll receive a tracking link to follow your shipment.
- If your delivery takes longer than expected, please contact us so we can investigate with the courier.
Returns & exchanges
- We do not offer returns or monetary refunds. We offer exchanges only.
- To request an exchange, email support@kanviq.com within 2 days of delivery with your order number.
- Items must be unused, unwashed, and in their original packaging with all tags attached.
- Custom or personalised items are non-exchangeable.
- Exchanges are subject to stock availability and to inspection on arrival.
- Return shipping for an exchange is arranged and paid by the customer, unless the item was damaged or defective.
All exchanges are subject to inspection. We reserve the right to decline an exchange if the item shows signs of wear or damage not caused in transit.
Damaged or defective items
- If your item arrives damaged or defective, email support@kanviq.com within 48 hours of delivery with photos and your order number.
- We will repair or replace the product at no extra cost, subject to inspection.
- If a parcel is visibly damaged on arrival, please refuse it from the courier where possible and let us know.
Cancellations & address changes
- We can accept a cancellation or a change of delivery address at any time before your order has been dispatched.
- Once an order has been dispatched, it can no longer be cancelled or changed.
Need help with shipping or an exchange?
Email support@kanviq.com or call +91 9432306329